If for any reason you are unhappy with your purchase, return it to us, along with your receipt within 28 days of receipt in an unworn/unused condition for a full refund or exchange. Personalised shirts may only be returned if faulty, unsuitable sizes that have been personalised cannot be returned. 

Returns can be made by sending the items to:

Prolog Fulfilment – Phase 1

Returns Department

Sherwood Park



NG15 0DJ


When returning the item by post we would advise that you send the goods by special delivery. As we cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.

Please allow 7-10 days for the processing of returns.

You may also return goods to our store below, please ensure you take your proof of purchase with you.

Southend United FC Club Store
Roots Hall Football Ground
Victoria Avenue
Southend on Sea


Opening Hours:

Monday: Closed

Tuesday - Saturday: 10:00 am - 3.00 pm

Sunday: Closed


We reserve the right to refuse a refund or exchange if it appears that the item has been tampered with, incorrectly washed or subjected to more than reasonable wear and tear. This does not affect your statutory rights.