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If for any reason you are unhappy with your purchase, return it to us, along with your receipt within 28 days of receipt in an unworn/unused condition for a full refund or exchange. Personalised shirts may only be returned if faulty, unsuitable sizes that have been personalised cannot be returned.
Returns can be made by sending the items to:
Prolog Fulfilment – Phase 1
When returning the item by post we would advise that you send the goods by special/tracked delivery as we cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.
Please allow 7-10 days for the processing of returns.
You may also return goods to our store below, please ensure you take your proof of purchase with you.
Southend United FC Club Store
Roots Hall Football Ground
Southend on Sea
We reserve the right to refuse a refund or exchange if it appears that the item has been tampered with, incorrectly washed or subjected to more than reasonable wear and tear. This does not affect your statutory rights. Exchanges are dependent on stock availability.
Please be advised that we do not offer returns/exchanges on gift cards.
Purchases made for Christmas between 1st November 2020 to 24th December 2020 can be returned up to and including May 10th, 2021. If you wish to have an item (s) refunded or exchanged, the goods must be in a new and unused condition, returned to us with your proof of purchase before May 10th, 2021.